FAQS & Policies

I love animals. I’ve had animals all of my life. They aren’t just pets. They are family. I’d rather be cleaning up a puppy accident, scooping a cat box or mucking a horse stall than going to a meeting or making deadlines in the corporate world. I work for myself, my clients & their pets. I love everything about it.

Yes. I can get you in touch with past & current clients.

Yes. Leashes To Leads Pet Care, LLC is bonded & insured with Kennel Pro. Leashes To Leads Pet Care, LLC also carries additional insurance with Hands-On Trade Association to cover MagnaWave services.

Leashes To Leads Pet Care, LLC knows that people are giving us access to their home. We understand that handing your keys, alarm codes and pets over to someone you don’t know can make you nervous. Leashes To Leads Pet Care, LLC runs a background check on all of our primary pet care personnel and can make it available to our clients & potential clients on request.

As mentioned above, I’ve had animals all my life. I am comfortable with them, and I learn their personalities and body language so that I can tell when something might be off. I am huge on communication, so I will reach out to you immediately if I see anything that sets off my “inner alarm”. I am trained in pet first aid & CPR. I am a Certified Professional Pet Sitter with Pet Sitters International. I am a Certified Fear Free Provider. I am a Certified MagnaWave Practitioner.

It depends on the service you choose. Leashes To Leads Pet Care, LLC has tried to be very thorough in including that information with each service. All the questions that you have will be answered in our Meet & Greet.

In most cases, I will be the one caring for your pets. However, I do have independent contractors, as well as my husband, that will occasionally cover some pet care visits. Leashes To Leads Pet Care, LLC will communicate with you anytime someone else will provide care for your pets. All of these individuals have been thoroughly vetted and are people that I would, and do, trust with the lives of my own pets.

Leashes To Leads Pet Care, LLC will assess the emergency and decide on the best course of action from discussions with you at the Meet & Greet. Leashes To Leads Pet Care, LLC will keep you informed and do everything to keep your pets safe & healthy.

Generally, when you handle (verbally & physically) an animal with a kind but authoritative attitude, they respect your authority. If you have a pet that can be mischievous and misbehave a bit, Leashes To Leads Pet Care, LLC requests for you to share your training methods at the Meet & Greet. Let us know how you handle it, and Leashes To Leads will follow your training. If it is something that you have been struggling with and haven’t found something that works, Leashes To Leads may be able to recommend some great trainers in the area.

No. If we come upon someone else walking their dog while on our walk, we will avoid any interaction. If a loose animal approaches us while on a walk, every precaution will be taken to keep the situation calm and your pet safe.

Absolutely! We can do that as part of the Meet & Greet.

Your dog will only be off leash on your fenced in property. They will be leashed for any walks in the neighborhood.

No. Dog parks are against both Leashes To Leads Pet Care, LLC policy, and our insurance coverage does not allow us to take clients dogs to a dog park.

Yes. Leashes To Leads Pet Care, LLC will want to handle your horses during the Meet & Greet to make sure that everyone is comfortable with each other. We also want to go over exactly how you want your stalls done and feeding instructions. Leashes To Leads Pet Care, LLC will do everything we can to keep your horse’s routine as normal as possible.

In order to keep your pets as happy and healthy as possible, Leashes To Leads Pet Care, LLC requests 3 to 4 visits per full day that you are away for any dog sitting service unless there is a doggie door that allows access to a safe, fenced yard. Cats and small animals require 1 to 2 visits per day that you are away. Horses & farm animals generally require 1 to 2 visits per day.

Leashes To Leads Pet Care, LLC accepts debit & credit card payments through the Handlr app. For safety reasons, it is recommended that credit cards are used rather than debit cards. Payments will be processed every Saturday evening after services have been completed. Payments for additional expenses/unforeseen purchases can be made with check, cash, debit, credit, Zelle or PayPal.

Leashes To Leads Pet Care, LLC offers weekly billing options. There is a 7 day grace period for payment, after which your bill will be considered delinquent. Please see below.

There is a 20% late fee for all late payments. You will receive a 7 day grace period following the due date for services rendered, after which there will be a 20% per week interest charge on the entire balance. If there is an unpaid balance for over 10 days, Leashes To Leads Pet Care, LLC reserves the right to discontinue caring for your pets until balance is paid in full. Balances that remain unpaid for 30 days will be sent to collections.

There is a $25 fee for all returned checks.

Leashes To Leads Pet Care, LLC will purchase pet food, cat litter, cleaning supplies or other necessary items that are essential to the health and well-being of your pet while you are absent. I will retain a receipt and the pet owner is responsible for reimbursement of these items. In addition to item reimbursement, there will be an additional $20 trip fee. Please make sure that all items needed to care for your pet are in full supply prior to the start of service.

Leashes To Leads Pet Care, LLC cares for pets 365 days a year. Our pet care hours begin at 7:00 a.m. and end at 10:00 p.m. I am available to take your calls 8:00 a.m. – 5:00 p.m. Monday through Friday, and 9:00 a.m. – 5:00 p.m. Saturday and Sunday. I will check the phone periodically during off-hours in case of emergencies.

Last minute emergencies and business trips do happen and Leashes To Leads Pet Care, LLC will do our very best to accommodate any last minute requests. However, we cannot guarantee services without sufficient notice.

Cancellations of services must be made before Leashes To Leads Pet Care, LLC is en route to your home. Cancellations made after this time will result in the service being billed as completed.

It is not unusual for trip plans to change at the last minute. However, please understand that Leashes To Leads Pet Care, LLC may have turned away business in order to accommodate your requested services. Therefore, with the exception of severe weather, life-threatening emergencies or a death in the family, cancellations with less than 7 days’ notice prior to your trip will result in you being billed 50% of the total invoice for the scheduled pet care. There are no refunds or credits for early returns or changes to pet sitting schedules once pet sitting has begun.

With the exception of severe weather, life-threatening emergencies or a death in the family, any cancellations with less than 14 days notice prior to a major holiday (ie: Christmas Eve, Christmas, New Years Eve, New Years Day, Easter, Memorial Day, July 4th, Labor Day and Thanksgiving) will result in you being billed 50% of the total invoice for the scheduled pet care. I request your understanding that Holiday travel is a peak service time for pet care.

Leashes To Leads Pet Care, LLC offers a variety of times to accommodate your busy work schedule and vacation needs. We cannot guarantee that we are going to arrive at the exact time you choose due to the nature of the business & traffic patterns. However, we do guarantee that we will arrive within one hour (+/-) of the time you requested, unless you’ve informed us that arrival times are flexible. Exceptions will only be made for pets with time-sensitive medical needs.

Leashes To Leads Pet Care, LLC values high-quality and stable, reliable relationships with our clients and their pets. It is always our expectation that the Leashes To Leads staff member at your Meet & Greet will be the one caring for your pets. However, life is unpredictable. People get sick, cars won’t start, family emergencies occur. If that staff member is unavailable, you will be provided a backup walker. Whenever possible, we will give you enough notice so that you can set up a time to meet them if you desire to do so.

All of our back ups are trained to guarantee the safety of both your home and your pets.

Please remember to call or text when you have returned home safely! If Leashes To Leads Pet Care, LLC does not hear from you, we will continue visiting to assure the safety and well-being of your pets. Additional trips will be added to your bill at the regular rate. Please contact 352-266-1526 at ANY hour and leave a voice or text message that you have returned.

Leashes To Leads Pet Care, LLC must obtain a verified copy of your house key during the initial in-home visit when pet sitting services are scheduled and care agreements have been signed. Keys will be returned in person within 7 days of the end of your pet sitting service unless other arrangements have been agreed upon. It is recommended that your key remain in your Leashes To Leads Pet Care, LLC file for your convenience and for use during future services. I require a key for all pet sitting assignments, even if you have provided a garage or door access code, to protect your pet in the event of a power outage or garage door malfunction.

Always notify your alarm company, door person and/or gate guards that Leashes To Leads Pet Care, LLC will be caring for your pets so that we are allowed access to your home and service goes uninterrupted. If possible provide a gate card, gate remote control, or key fob.

Leashes To Leads Pet Care, LLC, company owner, agents, assigns, successors and heirs are not liable and are completely indemnified for any and all liability stemming from the act(s) or failure to act of third parties, whether known or unknown, including but not limited to, friends, neighbors, relatives or other service persons., that shall enter your residence for any purpose while Leashes To Leads Pet Care, LLC is caring for your pets. Please provide the names, phone numbers, and license plate numbers of any and all persons not affiliated with Leashes To Leads Pet Care, LLC that may be entering the home in your absence or may be parking in your driveway while you are away. Any and all unexpected vehicles or people will result in a phone call to the police.

All of your information will be kept private and confidential. Leashes To Leads Pet Care, LLC highly respects my clients entrusting me with the care of their home and their pets. I do recommend that you inform a trusted neighbor, apartment complex business manager, neighborhood HOA and/or local police department that, while you are away, Leashes To Leads Pet Care, LLC will be caring for your pets and your home.

If a pet has a history of biting or other aggressive behavior, Leashes To Leads Pet Care, LLC reserves the right to refuse service. Bites must be reported to the local authorities as provided by law. The owner will be liable for the representative’s medical care expenses and damages that result from an animal bite.

Animal behavior can be unpredictable. Leashes To Leads Pet Care, LLC does not accept responsibility or liability for animal behavior, normal or otherwise, which result in injury to the client’s animals. Further, if a Leashes To Leads Pet Care, LLC provider is harmed or injured by the client’s animals, the client/owner accepts full responsibility for the cost of any necessary medical attention required by either the Leashes To Leads Pet Care, LLC provider or by the animals. It is expressly understood and agreed that Leashes To Leads Pet Care, LLC shall not be held responsible for any damage to Client’s property, or that of others, caused by Client’s pet(s) during the period in which the pets are in the care of Leashes To Leads Pet Care, LLC.

Leashes To Leads Pet Care, LLC strives to create a safe and healthy environment for your pets and our staff members. In the event of extreme temperatures or severe and hazardous weather conditions, we will provide a potty break and spend the remainder of the visit playing with your pet indoors. These weather conditions include: temperatures exceeding 100 degrees, temperatures below 40 degrees, torrential or freezing rain, hail, and when lightning is present. If your pet has heat or cold sensitivities beyond breed standards please inform us at the time of your initial consultation.

Dogs will not be walked on asphalt, concrete or any other surface that is over 125 degrees. If the timing of walks is flexible, walks can be moved to a cooler time of day. If the timing of walks is not flexible, walks will be replaced with yard play or a brief walk in the grass followed by indoor play. Leashes To Leads Pet Care, LLC utilizes a digital surface thermometer.

In the event of inclement weather, Leashes To Leads Pet Care, LLC has requested on your profile the name and phone number of a person living nearby. If Leashes To Leads Pet Care, LLC is physically unable to reach your home due to impassable roads, please provide us with this information so that we can contact this person to request assistance. Your pets’ health and well-being is our utmost concern and we will contact you as soon as possible to keep you informed of these events.

Leashes To Leads Pet Care, LLC requires that all pets have the necessary vaccinations and immunizations before service begins. We may ask to see expiration dates for rabies vaccinations to photograph for our files. If at all possible, it would be greatly appreciated if you could have made a photocopy of these to retain for our records.

Titer tests are accepted in place of certain vaccines.

Fenced in yards are wonderful playgrounds for our dogs and allow them additional space to exercise and play. However, no fence system is totally secure. Leashes To Leads Pet Care, LLC does not accept responsibility or liability for any client’s animals that escape or become lost or injured, fatal or otherwise, when instructed to leave the clients animals in a fenced in area. This includes electronic, wood, metal or any other type of fence. We also reserve the right to refuse yard play if the yard poses a threat to the pets or our staff member. For example: unsanitary conditions, stagnant water, excess animal waste, unkempt lawn, hazardous trash or items strewn about.

Leashes To Leads Pet Care, LLC will dispose of all pet waste according to your specified wishes. We do request that you provide plastic bags for this purpose and indicate where you would like these waste bags disposed in the provided pet profile forms.

Leashes To Leads Pet Care, LLC will clean up after your pets to the best of my ability. Please inform us of the designated area for the appropriate cleaning supplies on your “Client Profile.” If there are accidents above and beyond the normal amount anticipated, Leashes To Leads Pet Care, LLC will charge a reasonable fee for clean-up time.

Leashes To Leads Pet Care, LLC asks that you please ensure that all harnesses and collars are free from tears and properly fitted to avoid your pet slipping out.

Leashes To Leads Pet Care, LLC will not permit your dogs to interact with other dogs on walks. If stray dogs that are off leash approach, we will do our best to keep interaction at a minimum and move away from them calmly and quickly.

Leashes To Leads Pet Care, LLC will not allow your pet to interact with any other people while in our care. We will make every effort to keep your pet safe and the best way to do so is to keep a safe distance. We cannot predict others behaviors or your pets reactions to their behaviors, and we find the best solution is to avoid any possible conflicts.

Please leave the name and number of a trusted maintenance company or a person you can rely on to attend to any household emergencies that may arise during your absence. This includes but is not limited to; leaking pipes, malfunctioning water heaters and heating and air units. Please discuss any continuous household problems during consult.

Please leave your thermostat settings within a normal comfortable range (68-78F). If the house temperature is outside of this range, Leashes To Leads Pet Care, LLC will adjust the thermostat. This is to ensure the health and comfort of your pets during the time of your service with Leashes To Leads Pet Care, LLC.